Client Terms and Conditions

Introduction

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these client terms and conditions, then you should not book an appointment or continue with your course of therapy.

Free Initial Consultation

You will generally be offered a free 30 minute online initial consultation. No therapy will be provided during the consultation. The purpose of this initial consultation is to get a clear idea of your requirements. During these sessions (generally via Zoom remote meeting), estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

Booking & Payment

The balance of the fee is due at the time you decide to go ahead with a session or package, or instalment terms in place, and this is a condition that must be met before any time and date is formally confirmed. Bookings for an RTT session are not generally taken less than 4 days in advance, because I like to be thinking of you ahead of time and really be connected with your needs before we even do the work.

Cancellation & Rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible to my email address: anna@charmedlifetherapy.co.uk

Or by call or text to +44 (0)7977 600288

Cancellation Policy:

Appointments cancelled within 24 hours prior to session date & time - 50% cancellation fee.

Appointments cancelled more than 24 hrs but less than 48 hrs prior to session date & time: 25% cancellation fee.

Appointments cancelled within 48 hours prior to session and immediately rescheduled within 30 days, no cancellation fee.

Appointments cancelled more than 48 hrs in advance, due to a change of heart or circumstances, full refund minus £30 admin fee.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

Payment Methods

Payment may be made via credit or debit card through Stripe. Or by BACS transfer.

Contact Between Sessions

While I aim to be very flexible with guiding and nurturing you through this process, and contact at 1 day, 5 and 15 days is built into each RTT session, where time permits, I will respond briefly by messaging app outside of these times when necessary. However, I can only guarantee that any lengthier contact with clients, between sessions, will be by email or messaging app during office hours only - 10.00am-6.00pm, Monday to Friday. Any messages requiring a detailed response, received outside of these hours, will be dealt with during office hours only.

Clients receive a 30 minute remote consultation to wrap up the results after at least 21 days post session.

Premium packages have their own separate support structure which is outlined on their individual pages.

Medical or Psychological Conditions

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis. You are at risk of seizure when in a hypnotic state, so unfortunately it is contra-indicated for your own safety.

Attending Your Sessions

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

Hypnotherapy Recordings

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

Outcome of Sessions

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

Standards of Behaviour

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

Confidentiality

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

  1. Where you give permission for confidentiality to be broken

  2. Where I am compelled by a court of law.

  3. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

  4. Where the information is of a nature that confidentiality cannot be maintained, for example:
    The possibility of harm to yourself or others exists.
    In cases of fraud or crime.
    When minors (under 18 years old) are involved.

    If you need any clarity on these client terms and conditions, please drop me a message here and I will get back to you shortly.